Service Standard

It is important to note that your case will be allocated to an individual not to a team and you will be given the direct dial telephone number and direct email address of the person dealing with your case so you will always be able to speak to the right person.

The service standards we set ourselves are very high as we believe the best way to reduce the stress for you is to deal with all matters quickly and efficiently, to keep you fully informed throughout the transaction, and to be available when you need us. Communication is probably the most important part of the service and we have strict service standards regarding the length of time taken to respond to letters, emails and telephone calls.

We have developed a streamlined process that enables us to conduct the entire conveyancing process by post which means we are not restricted by location and can act in connection with any property in England & Wales without compromising our service.